**NOTICE DUE TO COVID-19**
While our website remains open for business, unfortunately, we have altered our shipping policy to account for necessary precautions that must be taken for our safety as well as for the safety of you, our most valued customers. Please allow 10-15 business days (most likely quicker) to receive orders as we navigate through these uncertain times. We will do our best to process your orders within the time frame specified above or sooner. In addition, due to COVID-19, we are currently no accepting any returns at this time. We apologize for any inconvenience this may cause. We pray that you and your loved ones remain safe during this time.
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 7-12 business days production time for your order to ship out, average shipping times are 3-5 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 12 business days please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer refunds in the form of store credit or exchange. We give you 30 days to send it back to us for a credit of the total purchase amount. You must ship it back at your own expense, once we have received the product we will credit the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a store credit or exchange.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days. For international shoppers, all international buyers are responsible for all tax, duties and customs fees and other additional courier charges and fees.
I never recieved my item, what should I do?
Contact us immediately so that we can assist in locating your package. For lost packages, we will issue a full store credit, for instances in which items not recieved are scanned delivered, we are not liable and ask that you contact your local carrier to assist in locating your package. Insurance and package holds are available upon request.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you! Please send us an email firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.